If you request a unique service not customary in your community, what must the funeral home provide you before you sign the contract?

The funeral home must provide an itemized statement of fees before you sign the contract when requesting a unique service not customary in your community. This requirement ensures transparency and allows the consumer to understand the costs associated with the specific services being requested. An itemized statement details each charge related to both the standard and additional services, enabling families to make informed decisions regarding their service choices and financial responsibilities.

Providing this information upfront helps to prevent misunderstandings and discrepancies later in the process, as families can see the specific costs associated with the unique services they desire. This practice aligns with regulations aimed at protecting consumers by ensuring they have a clear understanding of what they are paying for, especially in non-traditional scenarios. It also reinforces the idea that funeral homes have a duty to disclose pertinent financial information regarding both customary and non-customary services.